Swathi Haridas

📧 [email protected] | 📞 7010119608

Product specialist with 5+ years of experience improving customer journeys, optimizing operations, and driving product adoption.

💼 Experience & Projects

User Operations Lead

Stripe Pvt Ltd, Bengaluru (Aug 2024 – Present)

• Integrated automated hour-tracking in Assembled, improving scheduling adherence by 30%.
• Refined KYC workflows, reducing verification delays and ensuring 100% regulatory compliance.
• Automated fraud detection flags within dispute resolution, cutting chargeback losses by 15%.
• Developed SOPs and training materials, decreasing new hire ramp-up time by 40%.

Key Projects:

• Assembled Automation: Optimized agent scheduling and productivity via workforce automation; 30% better adherence and 20% improved tracking.
• Smart Disputes: Launched automated chargeback handling; 30% less manual effort, 20% win rate increase, and 50% adoption in 1st quarter.

Senior Product Specialist

Smallcase Technologies Pvt Ltd, Bengaluru (Jun 2021 – Aug 2024)

• Revamped onboarding experience; user satisfaction up by 15%.
• Launched AI-powered bots; 20% reduction in response time.
• Improved feedback collection; actionable insights up by 30%.